Skansen’s ticketing provider, Visit, has suffered a data breach. Skansen was informed of the incident on the afternoon of Tuesday 27 October 2026. The breach occurred at Visit and has also affected other customers of the provider.

Personal information that may have been accessed by unauthorised parties includes names, telephone numbers, email addresses and details of ticket purchases.

According to the information Skansen has received from its ticketing provider, no personal identity numbers or payment card details have been affected.

On the evening of Tuesday 27 October, Skansen sent an information email to the email addresses identified as potentially affected by the data breach.

If you received this email, your personal information may have been affected by the incident.

Be particularly vigilant about unexpected emails, text messages and telephone calls. Personal information such as names, contact details and purchase information may be used in attempted fraud.

Do not click on suspicious links or disclose passwords, BankID codes or payment card details to anyone who contacts you.

If you are unsure whether a message genuinely comes from Skansen, please contact us at info@skansen.se.

If you have clicked on a suspicious link, remain vigilant. If you have disclosed any passwords, change them immediately.

If you have shared payment details or used BankID in response to a suspicious message, contact your bank immediately.

If you suspect that you have been a victim of fraud, you should also report it to the police.

Skansen has contacted the guests who, based on the information currently available, are believed to be potentially affected.

If you purchased tickets between 23 and 26 October but have not received an email and are concerned, please contact info@skansen.se.

Skansen takes this incident very seriously and is working to establish the full extent of the breach and ensure that necessary measures are taken.

The ticketing provider has stated that the security vulnerability has been resolved and that a cybersecurity company is conducting a thorough investigation.

The information Skansen has received concerns a data breach at its ticketing provider, Visit.

No. According to the information Skansen has received, there is no connection between the data breach at its ticketing provider and the recently reported vulnerabilities in PHP.

If you have any questions about the incident or how Skansen handles personal information, please contact info@skansen.se.

Yes. Ticket sales are operating as normal, and you can continue to purchase tickets to Skansen.